Refund Policy
Last updated: October 28, 2026
This policy explains when we refund paid VivaDub subscriptions and how cancellation works. It does not limit non-waivable rights under applicable law.
Money-back window
You may request a full refund within 3 days of your first paid charge if your account has used fewer than 15 paid translation minutes in that period. After that window, or if you have used 15 or more paid minutes, payments are non-refundable except as described below or required by law. Free-trial or free-allowance time does not start the money-back window; only the first paid charge does.
Cancellation
You may cancel a subscription at any time to stop future renewals. Access continues until the end of the period already paid. We do not give partial refunds for unused time in a billing period.
Exceptions
We may still refund (even outside the money-back window) if you were charged more than once because of our technical error, or if the service was unavailable to you for a prolonged period because of our downtime.
How to request a refund
Email support@vivadub.com from the address on your account. Include the payment receipt or order/transaction ID from the payment provider. Do not send full card numbers.
Processing time
After we approve a refund, we submit it to the payment provider promptly. Funds may take 3 to 30 business days to appear on your card or account, depending on the bank and provider.
Refund requests: support@vivadub.com
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